1. Billing and Subscriptions
Subscriptions are billed in advance (e.g. monthly or annually) according to the plan you choose. By subscribing, you authorise us (or our payment provider) to charge the payment method on file at the start of each billing period until you cancel.
- Fees are as displayed at checkout and may change on renewal with notice where required.
- Subscriptions auto-renew unless you cancel before the next billing date.
- Cancellation stops future renewal; you retain access until the end of the current billing period unless we state otherwise.
2. Refunds
Payments are generally non-refundable for already-started billing periods and for used services or credits. We do not limit your statutory rights: nothing in this policy affects statutory rights that cannot be excluded (including, where applicable, your right to a refund or remedy under consumer law). If you believe you are entitled to a refund under law, please contact us with the details.
3. Disputes and Chargebacks
If you dispute a charge with your bank or card issuer (chargeback) without first contacting us, we may suspend or terminate your account until the dispute is resolved. We encourage you to contact us first so we can try to resolve any billing issue.
4. Credits and Usage
Where the Service includes credits (e.g. for leads or emails), they are typically non-transferable, tied to your account and plan, and do not roll over to the next period unless we explicitly state otherwise. Unused credits may be reset at the start of each billing cycle as described in the product or plan terms.
5. Governing Law and Your Rights
This policy is governed by the laws of England and Wales. Nothing in this policy affects your statutory rights that cannot be excluded by law. For questions or to request a refund where you believe you are entitled, contact us via our Contact page.